Privacy Policy

Blossom Lodge Day Nursery
Part of Phoenix Nursery Group
What personal data we collect about you as a visitor to our

When you visit our website, you may provide us with two types of information:

• personal Information you provide to us on an individual basis during a Registration
• website use information collected as you and others browse our Website.

We maintain the highest standards of security, however the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your Information, we cannot ensure the security of your data transmitted to our Website.

Any information you submit is sent at your own risk. Once we have received your Information we will use strict procedures and security features to minimise the risk of unauthorised access.

Similar to other commercial websites, our Website uses a technology called “cookies” (see explanation below, “What Are Cookies?”) and web server logs to collect information about how our Website is used.

Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the websites visited just before and just after our Website.

How we use the information you provide to us
At Blossom Lodge Day Nursery we use your Information in the following ways:

• to ensure that content from our Website is presented in the most effective and efficient manner for you and your computer;
• to allow you to register, request information or order any products and services available on our Website where you choose to do so;
• to notify you about changes to our service;
• in accordance with your authorisation at the point of enrolling;
• if you have given your consent at the point of enrolling, to contact you with information about products, services and special offers that you request from us, or that we feel may be of interest to you or to ask you to participate in one of our customer satisfaction surveys.
• if we are under a duty to disclose or share your personal data to comply with any legal obligation or in order to enforce or apply our terms and conditions and other agreements or protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

How we protect your information
Email is not recognised as a secure medium of communication. For this reason, we request that you do not send private, sensitive or confidential information to us by email, and should you do so it is at your own risk.

Storage of data
The data you provide to us via the website we will hold in our software systems. Data relating to you and your child will be kept in the nursery. Personal data held within a software system will be securely protected with individual logins, which will only be given to those who need to access the data. I

Your data subject rights
You may request access to all your Information that we collect online and maintain in our database by writing to us at the following address: Blossom Lodge Day Nursery, 77 Hales Road, Cheltenham, GL52 6SR.

We are obliged under GDPR to complete your request free of charge and within 1 month of receipt of the request.

Your Consent
By using our website, you are consenting to us collecting and using your Information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

Where we store your personal data
Data and Information that we collect from you is stored in the UK. We will take all steps reasonably necessary to ensure that your Information is treated securely and in accordance with this Privacy Policy.


What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s web server/computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies.

Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites, therefore private information supplied to one web site cannot be read by another organisation.

How We Use Information We Collect from Cookies
As you browse and navigate around our Website, the website uses cookies to differentiate you from other users to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security.

Cookies, in conjunction with our web server’s log files, allow us to calculate the aggregate number of people visiting our Website and which parts of the website are most popular. This helps us gather feedback so that we can improve our Website and better serve our customers.

Cookies do not allow us to gather any personal Information about you and we do not generally store any personal Information that you provided to us in your cookies.page4image14640
Privacy Notice for Parents

Blossom Lodge Day Nursery holds all personal information you provide to us regarding you or your child. This means we decide how your personal data is processed and for what purpose.

We are required to collect and process data for a number of purposes concerning its staff, contractors, parents, children and any other individual who comes into contact with the company. In gathering and using this data Blossom Lodge Day Nursery is committed to protecting all individual’s rights of freedom and privacy and meeting the requirements of the General Data Protection Regulation 2018 (GDPR).

What personal data we collect about you and your child
Blossom Lodge Day Nursery are contractual responsibilities include but are not limited to the collection of the following personal data:

Personal details (name, date of birth, gender)

Attendance information (start date, hours in nursery)

Medical and health information

Personal characteristics

Dietary requirements and preferences (allergies on intolerances, food likes/dislikes)

Special Educational Needs information

Development records

The information we hold about you as a parent or guardian include:

Personal details (name, date of birth, national insurance number)

Contact details (address, phone number, email address)

Bank details (name of bank, account number and sort code)

We do hold some special category data about you and your child regarding race, ethnic origin, religion and health information. The special category data is only collected as required by the Local Authority or other public bodies for legal and contractual purposes. We comply fully with the requirements of GDPR in relation to special category data and are aware of the sensitive nature of the information.

It is the duty of you, the Data Subject to let us know of any personal data that has changed or is incorrect, we send out annual declaration forms to ensure the data we hold on you is accurate.

How we process your personal data
Blossom Lodge Day Nursery complies with its obligations under the GDPR by keeping personal data up to date; storing and destroying it securely; not collecting or retaining excessive amounts of data; protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data. All the data we process, we do so to fulfil the contract we have with you.

Blossom Lodge Day Nursery holds and processes your data to be able to:

• Provide the appropriate care for your child
• Support your child’s learning
• Monitor and report on your child’s progress
• Ensure the right first aid and medication is provided to your child in cases where they become ill or have an accident in our care

There is certain data we hold about you as a parent or guardian to be able to successfully carry out the contract. The information we hold about you includes your name and address, contact details, bank details and signatures. We hold this personal data and use it to:

• Be able to contact you in case there is an emergency regarding your child
• Be able to take payment for the childcare we are providing your child
• To provide proof of consent of your agreement to our contract terms and conditions

Whilst much of the data you provide to us is mandatory to carry out the contract you hold with us, some of it is provided on a voluntary basis. To comply with the GDPR we will inform you at the time of collection whether the information you are asked to provide is mandatory. Where personal data is not required for legal or contractual reasons, we will give you the opportunity provide your consent for us to use your data for that purpose.

Social Media Policy
Our social media pages Facebook, Instagram and Twitter are managed by our management team and in-house admin team. We welcome feedback from our followers and endeavour to reply to all messages as quickly as possible. We reserve the right to delete comments or posts that contain that we feel are inappropriate.

The lawful basis in which we process this data
Blossom Lodge Day Nursery collects and process all the information you provide to us as a parent or guardian under the contractual lawful process. It is necessary to process this data to be able carry out the requirements of the contract. Without this data we will not be able to fulfil your contract and thus not be able to keep your child in our care.

The health and medical data you provide to us regarding your child is legally required and is vital to keep your child safe whilst in our care.

Data regarding your child’s ethnicity, race and religion is only processed under the requirements of Local Authorities and public bodies.

Some data will only be processed if explicit consent is given. This can include the ability to take photographs of your child and using your details for direct marketing or social media. Where this is the case we will ask for your consent at the time we collect your data as part of your welcome pack a parental consent form is included.

Who collects this data
Blossom Lodge Day Nursery collects most of its data directly from the individual themselves. The information we collect about you and your child will all be obtained from the welcome and parental consent pack you fill out when you first enrol your child. Additional data is collected as part of the Annual Declaration and on an ad-hoc basis as required.

Storage of data
All your data is either kept in our software systems or in paper format. Data relating to you and your child will be kept in the nursery your child attends as well as at our supporting office locations. Personal data held within a software system will be securely protected with individual logins, which will only be given to those who need to access the data.

All data stored in paper format will be kept in a safe location where only those who are authorised to access it, can. This may include being locked away in a filing cabinet.

Who and why we share this data
We are legally obliged to pass some of your details on to third parties for legal reasons such as public bodies. This includes Local Authorities, Ofsted, NHS, Police and enforcing agencies. We will not give information about you or your child to anyone outside of the company without your explicit consent unless the law or our terms and conditions allow us to.

We may share your child’s progress data with schools as they transfer from nursery, however this will only be done with the explicit consent from you as a parent or guardian.

Data retention periods
Blossom Lodge Day Nursery is committed to ensuring we do not hold personal data for any longer than necessary. Data which we hold under contract is subject to specified retention periods. These are as follows:

Parent and child personal data – Until the child is 26 years old

Safeguarding information – Until the child is 26 years old

Medical and health data – Will not be destroyed

Accident data – Will not be destroyed

Child learning progress – Given to the parent when the child leaves the nursery, if not collected by the parent or guardian this will be destroyed a term after the child has left the nursery

Once the data has been used for its original purpose and the retention period has expired, we will appropriately dispose of the data.

Your data subject rights
Under GDPR you have the right to request access to any of the data held by Blossom Lodge Day Nursery about you and your child. If you wish to make a subject access request please us:


Telephone: 01242 525374

Address: Blossom Lodge Day Nursery, 77 Hales Road, Cheltenham, GL52 6SR

If you feel Blossom Lodge Day Nursery has not handled your or your Child’s personal details adequately or you are unhappy with how your data request has been dealt with please contact us:


Telephone: 01242 525374

Address: Blossom Lodge Day Nursery, 77 Hales Road, Cheltenham, GL52 6SR

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77 Hales Rd, Cheltenham GL52 6SR.
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Blossom Lodge Day Nursery FAQs

How do I arrange a viewing of the nursery?

It’s straightforward to book a visit at Blossom Lodge Day Nursery in Cheltenham. Our team is more than happy to show you around each of the rooms and our facilities whilst answering any questions. Book a visit here, directly through the nursery website, call us on 01242 525374 or even just pop in.

Do you offer any extended hours?

Our day nursery aims to provide the very best in care whilst working around your childcare needs. With this in mind, the answer is yes, we provide extended hours. We offer an early start at 7.30am and a late collection of 6.30pm. Extended hours can be booked as part of your weekly sessions or on an ad hoc basis.

How many staff will look after my child?

In line with statutory requirements the following staff to child ratios apply:

  • 0-1 years is 1 member of staff for every 3 children
  • 1-2 years is 1 member of staff for every 3 children
  • 2-3 years is 1 member of staff for every 4 children
  • 3-5 years is 1 member of staff for every 8 children

Do you offer settling in sessions?

Yes absolutely. Every child is offered a settling in session that takes place two weeks before their actual start date. Children usually attend between 2-4 settling in sessions depending upon age. During the initial session you will stay with your child and spend time together meeting staff and discussing specific needs and routines. Settling in sessions after the first depends on age, booking pattern and how your child adapts to nursery. This will of course be discussed with you prior to arranging suitable dates together.

Can I use Government funded hours at Blossom Lodge?

Yes, every 3 and 4 year old child can claim 15 hours of funded nursery education. This increases to 30 hours based upon eligibility and begins from the term after their third birthday. Some 2 year old children may also qualify for the funded 15 hours and this is based upon meeting certain criteria. For further information parents can call and we will be happy to discuss how funded childcare is applied at our Cheltenham based nursery.

Do you allow payments through the Tax Free Childcare Scheme?

Yes, we are registered to accept payments through the Tax Free Childcare Scheme. To learn more about how the Tax Free Childcare Scheme supports families visit Childcare Choices.

Do I need to pay extra for meals and snacks?

Meals and snacks are included within fees so you are not required to pay extra. Our menus are healthy, consisting of breakfast, lunch, afternoon snack and tea. If your child has specific dietary requirements or is a 'fussy' eater, our team will work with you ensuring your child's needs are met. Unfortunately due to allergies within the nursery we are unable to accept food or packed lunches brought in to replace our menu.

What else is included in your nursery fees?

Included in our day nursery fees are nappies, wet wipes and nappy creams. Cow's milk is provided for children over the age of 1 but we do ask parents to provide any formula milk required throughout the day.

Do you have a car park and pushchair storage?

You will find our car park to the rear of the day nursery building. This is for parents to access alongside a pushchair storage cupboard if required. Here you can leave pushchairs and car seats whilst your child is in nursery.

Do you offer any discounts on your nursery fees?

At Blossom Lodge Day Nursery we offer the following discounts:

  • 10% NHS employee discount
  • Discounted daily rate for full time places
  • 10% Sibling discount for the youngest child*

*Please note this will not apply if the older child is in receipt of Government Funded Hours.

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